Shipping policy

Lulu Direct Shipping Policy 

Lulu Direct is a print-on-demand company, so any physical products purchased will need to be printed and bound before they are shipped to you. This includes books, yearbooks, photo books, comic books, calendars, and magazines. 

Our normal production times are 3-5 business days, but your shopping cart will display the estimated production time specific to your order.

 

Possible Delays/Additional Shipping Information

Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive. Lulu takes no responsibility for delivery delays outside of our control and will take no action on these orders during that time.

  • Untraceable Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.
  • Untraceable Mail and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at the discretion of Lulu Support Staff. Please note that we will not offer more than one reorder for customers choosing to use untraceable shipping methods.
  • Packages shipped via Mail will be delivered using the postal service of the destination country.
  • Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. Click here for more information regarding VAT. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
  • Packages shipped to military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Ground, Expedited, and Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.
  • Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.
  • Please allow for additional transit times when shipping outside of the continental United States (Hawaii, Alaska, Puerto Rico, APO addresses, and other US territories). If transit times exceed 14-21 days, please contact Lulu Support Staff who at their discretion may place a reorder.
  • For orders in the United States shipping to a P.O. Box, please use US Postal Service shipping (Mail or Priority). Ground, Expedited, and Express shipping cannot be used because FedEx cannot deliver to P.O. boxes.

 

When Will My Order Ship?

Books are printed on-demand at printing facilities around the world. This means, when you place your order, we print it. While this process is very efficient and environmentally friendly, it can take just a bit more time before your order ships.

Books and Calendars  - Our normal production times are 3-5 business days, but your shopping cart will display the estimated production time specific to your order.

If your order stays in the Fulfilling status longer than the times listed above, please go to our online Customer Support form to submit a support request.

 

How Do I Know if My Books Have Shipped?

Lulu sends a shipment notification email to the email address entered during checkout once the books are packaged for delivery. A tracking number will be included in the email if the method chosen during checkout was traceable. You can also check the status of your order by going to your Order History page (registered users) or using our Order Lookup link (guest and registered users.)

 

How Can I Track My Shipment?

The shipping confirmation email will include your order's tracking link, if applicable. Clicking it will open the tracking page on the site of the carrier for your order.

 

What if There’s Something Wrong With My Order?

If your order arrives with damage, a print defect, or is an incorrect book, please reach out to us and we’ll be happy to assist you. Please attach a digital image showing the problem with the order instead of shipping the book or package back to us.